Revolutionising Family Engagement

Discover and Playground transformed Next Generation childcare’s compliance, documentation and parent engagement processes and gave the team back 38 hours per week.

Young chlid sitting on the ground in front of a sign for Next Generation childcare

In the dynamic world of early childcare education, staying ahead while nurturing young minds demands a holistic approach that incorporates innovation, efficiency and communication. At Next Generation Childcare, their journey took a transformative turn when they embraced Discover’s Playground platform—an all-encompassing solution that redefined how they manage compliance, engage with parents, and document important milestones while making sure they never miss a moment.









Adopted Playground

Young child wearing ear protection, hammering a nail

Limitations and inefficiency: Tackling cumbersome methods

Next Generation Childcare’s four services had been using legacy SMS and compliance tools for many years, proudly becoming early adopters of the Ministry of Education’s pilot program for ICT in the ECE sector. Although the initial excitement was rampant and those solutions served their purposes, the administration team found the lack of mobility and the web-based functionality to be a challenge. Without being able to easily use their tools, the staff faced obstacles that led to laborious, manual tasks, such as managing their portfolios through paper-based means, filing systems and hand-written medicine charts. These tasks consumed valuable time and effort, diverting attention from the high-quality care they aspired to provide.

Transitioning from manual to modern 

After outgrowing their existing solutions, Next Generation started the process of finding a new software platform that wouldn’t raise concerns over data ownership and privacy. Additionally, they wanted a fresh, modern solution to help streamline their operations into the future. Playground emerged as a top contender, catering to each of their four centre’s requirements and operating rhythms. The natural integration with Discover meant staff no longer needed to manage separate systems for each child, providing efficiency and time savings. Documenting critical information, managing portfolios, accessing incident reports and medical records—Playground presented a seamless and stress-free experience for Next Generation’s staff and administrators.

With the combination of Discover and Playground breathing fresh air into their operations, the administration team found they were able to focus on enhancing children’s learning journeys.

The migration process to Discover was seamless, thanks to the exceptional support provided by the Discover team. “The transition to Discover was very smooth. Our onboarding specialist gave us all the information we needed and boosted our confidence. They made sure that we felt that we are in good hands,” said Jassu Gill, Managing Director of Kids Cove.

Clarity regarding data ownership, alignment with regulations and streamlined processes drove Next Generation’s decision to adopt Playground at their centres. The migration was seamless, marking a pivotal juncture in their communication strategy. Additionally, the Home app facilitated real-time updates for families and fostered enriched family-teacher collaborations.

Exterior shot of a play area at Next Generation childcare centre

Playground covers absolutely everything. I really like that there’s just one platform…The way Discover has responded to working with the Ministry to make sure that everything’s done so that when we’re getting audited, it’s not going to be a problem. That has made me really confident that any changes or new features to Playground in the future will align with our MoE requirements and ERO reviews.

Jessica Dodd, Area Manager at Next Generation Childcare

Two young children wearing capes

It’s been really big for our families to be able to have that connection whilst being away from each other for a whole day. And the other thing it’s allowed us to do is plan in partnership with our families for the aspirations for their children. Playground has really offered us the opportunity to not let our parents down in that sense

Jessica Dodd, Area Manager at Next Generation Childcare

Playground’s transformative impact

Adopting Playground has meant that Next Generation have been able to evolve the relationships with their families into partnerships for learning. The centres have seen a noticeable increase in engagement from families as a result of keeping them informed more frequently throughout the day.

Playground and Home have also been helpful solutions in reassuring parents/guardians, particularly when their children are attending an ECE service for the first time.

The synchrony between Discover, Playground and Home has highlighted the benefits of adopting a true ecosystem, revolutionising operations at Next Generation Childcare’s four centres. Since adopting Discover’s full suite, the administration team have been able to save time doing work that is the equivalent of a full-time position every week.

In addition, teachers are empowered to collaborate with families, and families are enabled to proactively participate in their child’s learning journey. In the ongoing journey of shaping young minds at Next Generation Childcare, the synergy of Discover and Playground stands as a testament to the impact of using purposeful technology to help children succeed.

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